Additional Knowledge
This is the place for your Agent to get specific knowledge about your business, including details about your products, services and more. Everything a human Agent would know and beyond.
Before giving your Agent Additional Knowledge, make sure to upload all the information you consider valuable.
This will build a dedicated knowledge base that your Agents can access and use effectively.
After creating a knowledge base, you can connect it to multiple Agents.
Just navigate to the Agent’s Additional Knowledge tab and click Add.
Next, choose the knowledge base you want to connect from the list of available options.
Remember
If needed, you can quickly revoke access by clicking Remove.
In the same way, you can update a knowledge base anytime by clicking Edit.
Advanced
Simply add extra features. Flag a conversation for follow-up so it automatically gets sent to a specific email address, or let the Agent decide when it’s time to wrap things up.
Telephony
Never again miss a call, put a customer on hold or make them go though the pain of IVR - your Agent takes care of that. Serve every customer as & when best works for them. An experiance they will remember!