Conversations
Within this section, you’ll find the conversation history from all channels where your Agents are deployed, providing a unique perspective, actionable insights, and valuable analytics.
It’s available from the sidebar on your left-hand side and lists all conversations from your Agents across every channel.
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We also identify the topic of each conversation, measure its duration, and capture additional key metrics.
For easier tracking, there are multiple filtering options — by Agent, channel, date, or time range.
To review a specific conversation, click its row to open the detailed view, where you can see the transcript, summary, and key details such as the conversation time, caller’s number (if contacted by phone), the AI model used, and more.
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